SHIPPING POLICY

PROCESSING TIME
Orders are typically processed and ready for dispatch within 48 hours (Monday–Friday, excluding public holidays). You'll receive an order confirmation once your payment is cleared, and a shipping notification with your tracking number as soon as your package is on its way.

SHIPPING & DELIVERY
We ship worldwide via FedEx, UPS, or DHL (carrier determined by destination and package weight at our discretion). Delivery typically takes 7–10 business days after dispatch, depending on your country or region. Customs clearance, carrier delays, or force majeure events may extend delivery time — once a package is with the carrier, these are outside our control.

FREE SHIPPING
All orders are shipped free of charge — no minimum purchase required.

PRE-ORDER & BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, in-stock items will ship immediately without delay. The pre-ordered or back-ordered item will be dispatched as soon as it's back in stock, at no additional shipping cost.

TRACKING YOUR ORDER
Once your order dispatches, you'll receive an email with your tracking number and a direct link. You can also check your order status anytime on our Tracking Page. Please allow 1–3 business days after dispatch for tracking information to update in the carrier's system.

INCORRECT SHIPPING ADDRESS
Please double-check your shipping address at checkout — we process orders quickly. If you've entered an incorrect address, contact us immediately at support@asiahorse.com.cn. We'll do our best to intercept the package, but we cannot guarantee changes once it's been handed to the carrier.

RETURNS & DEFECTIVE ITEMS
If you need to return an item or have a quality issue, please refer to our Refund Policy for full details. For quality-related issues, contact us at support@asiahorse.com.cn and our team will assist you.

LOST OR STOLEN PACKAGES
Once a package shows as delivered in the carrier's tracking system, responsibility transfers to the recipient and the local carrier. If you believe your package has been lost or stolen after confirmed delivery, please contact your local carrier first using the information in your tracking confirmation. For further assistance, reach out to us at support@asiahorse.com.cn.

QUESTIONS
If you have any questions about shipping, contact us at support@asiahorse.com.cn.