REFUND POLICY

ORDER CANCELLATION
You may cancel your order within 48 hours of placing it. Refunds are processed to your original payment method within 3–5 business days after cancellation is confirmed.

RETURNS
If you change your mind about a purchase, you may return the item within 14 days from the date of delivery. To be eligible for a return:
- Item must be unused and in the same condition as when received
- Item must be in its original packaging, with all accessories and components included
- Items that have been installed, modified, or used are not eligible for return
Return shipping is at the customer's expense and is non-refundable. We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.
To initiate a return, contact us at support@asiahorse.com.cn with your order number.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, do not install or attempt to repair it yourself. Contact our customer service team directly at support@asiahorse.com.cn with your order number and a description of the issue. Our team will assist you with the next steps.

REFUNDS
Once your return is received and inspected, we will notify you by email about whether your refund is approved.
If approved, the refund will be processed to your original payment method within 5–10 business days.
If you have not received your refund after this period, please check with your bank or card issuer first, then contact us at support@asiahorse.com.cn.

SALE ITEMS
Sale items may be refunded if they arrive damaged or defective. Change-of-mind returns on sale items are handled on a case-by-case basis — contact us at support@asiahorse.com.cn to discuss.

EXCHANGES
We only replace items if they are damaged or defective. If you need an exchange, contact us at support@asiahorse.com.cn.

GIFTS
If the item was marked as a gift and shipped directly to you, you will receive a gift credit via email once the return is received and inspected.
If the item was not marked as a gift, the refund goes to the original purchaser.

QUESTIONS
If you have any questions about our Refund Policy, contact us at support@asiahorse.com.cn.